Microsoft 365 Managed Services
Co‑Managed Operations that Keep Microsoft 365 Secure, Compliant, and Productive
Service desk, tenant administration, endpoint & app management, security operations, data protection, and governance—tailored for regulated organizations.
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At‑a‑glance
SLA
- Response by severity
MTTR
- Reduction focus
Coverage
- Business hours + options
Outcomes We Own
Reliability
- Stable, Predictable Operation: Proactive maintenance, incident response, and change control to minimize disruption.
Security
- Security Posture: Identity-first protection and Defender XDR hygiene with measurable improvements.
Compliance
- Compliance Confidence: Evidence, retention, and supervision aligned with CMMC/NIST/ISO/SOC2 expectations.
Adoption
- Productivity & Adoption: End-user enablement and coaching for Teams, SharePoint, and Copilot.
Managed Service Catalog
Functional & technical support, service desk, backup & recovery, and user training—extended for Microsoft 365 security and compliance.
Tenant & Platform Operations
- ✅Service health monitoring & advisories
- ✅Change control & release guidance
- ✅License hygiene & workload governance
Identity & Access (Entra ID)
- ✅User & group lifecycle, B2B/B2C access
- ✅Conditional Access policy maintenance
- ✅Privileged Identity Management operations
Endpoint & App Management (Intune)
- ✅Device enrollment, compliance & patching
- ✅App packaging & deployment
- ✅Windows 365 & Autopilot administration
Collaboration & Content
- ✅Teams provisioning & lifecycle
- ✅SharePoint sites, IA hygiene & sharing
- ✅Exchange Online & meeting/rooms support
Security Operations (Defender XDR)
- ✅Alert triage, tuning & escalation
- ✅Threat & vulnerability reduction (ASR)
- ✅Incident coordination & post-incident review
Data Protection & GRC (Purview)
- ✅DLP & labeling policy operations
- ✅Records management & holds execution
- ✅eDiscovery Standard/Premium support
Backup & Recovery
- ✅Backup policy oversight
- ✅Restore requests & verification tests
- ✅RPO/RTO reviews & runbook updates
Adoption & Training
- ✅Service desk knowledge base & how‑tos
- ✅Office hours & champions enablement
- ✅Copilot prompts & safety coaching
Packages & SLAs
Pick the coverage you need today—expand as your environment matures.
| Essentials | Service desk, tenant admin, basic Intune & Teams support, monthly reporting | Business hours | S1: 1h | S2: 4h | S3: 1 bus. day |
| Enhanced | + Defender XDR ops, Purview operations, change control, quarterly reviews | Business hours + on‑call window | S1: 30m | S2: 2h | S3: 8h |
| Regulated/Governed | + Evidence packs, records support, supervision workflows, GCC/GCC High options | Tailored coverage | Custom SLA & reporting |
How We Operate (Co‑Managed)
Governance
- ✅RACI & decision rights documented
- ✅CAB & change windows agreed
- ✅Tenant guardrails & naming/lifecycle
Service Management
- ✅ITIL‑informed incident, request, change
- ✅Severity matrix & escalation roster
- ✅Runbooks & SOPs maintained
Reporting & Reviews
- ✅Monthly service reports & KPIs
- ✅Quarterly business reviews (QBRs)
- ✅Roadmap & risk register updates
Onboarding in 30–45 Days
Discovery
- Access, inventories, policies, current risks, toolchain.
Integrations
- Connect portals & telemetry (Defender, Intune, Purview, Sentinel if licensed).
Runbooks
- Incident flows, change steps, backup & recovery tests.
Handoffs
- Roles, escalation, comms channels, and cadence.
What You Get Each Month
Service Reports
- Incidents, requests, changes, trends, and actions.
Security Posture Pack
- Secure Score movement, XDR tuning, CA coverage.
Compliance Evidence
- Retention, supervision, eDiscovery & audit artifacts.
Adoption Snapshot
- Teams, SharePoint & Copilot usage highlights.
Backups & DR Tests
- Restore logs, RPO/RTO checks & remediation tasks.
Roadmap & Risks
- Updated backlog, dependencies, decisions needed.
Ready for dependable Microsoft 365 operations?
Compare packages or request a managed services brief tailored to your environment.
Request Managed Services Brief
Frequently Asked Questions
Do you replace our IT team?
We operate co‑managed. Your team retains control while we run day‑to‑day operations, execute changes, and elevate complex incidents.
What coverage hours are available?
Standard business hours with options for extended coverage and on‑call windows, tailored to your needs and risk profile.
Which tools do you use?
Native Microsoft portals (M365 admin, Entra, Intune, Defender, Purview) and, where licensed, Sentinel/Log Analytics and Microsoft 365 Backup.
Can you support regulated requirements?
Yes. We align operations and evidence to any number of regulatory standards including FINRA/SEC/GLBA/SOC2/GDPR expectations and support GCC/GCC High options where appropriate.
How do you measure success?
Response/resolve SLAs, MTTR, Secure & Compliance Scores, adoption indicators, and audit findings—reported monthly and reviewed quarterly.